Geosoft Care Mobile Application
At Geosoft Care, we are committed to protecting your privacy and safeguarding the data processed through our software. This Privacy Policy explains how Geosoft Care collects, uses, stores, shares, retains, and deletes user data when using our mobile application, web-based control tools, and related services.
The Geosoft Care App provides a web-based control tool and mobile application for care management, data exchange, reporting, staff activity, scheduling, documentation, and secure storage in a database.
Our software operates within a closed organisational environment. Data entered by subscribed organisations is used only for service delivery and is not sold or shared with unauthorised third parties for marketing purposes.
We use collected information to:
The app may request camera permission for QR code scanning and photo capture features. Media or image access may be used only when users choose to upload or capture files for app-related documentation.
Geosoft Care uses UK-based hosting providers and applies reasonable technical, administrative, and organisational security measures to protect data against unauthorised access, disclosure, alteration, or destruction.
Access to data is restricted to authorised users, subscribed organisations, relevant administrators, and approved personnel where required for service delivery, support, security, or compliance.
Geosoft Care retains personal and organisational data only for as long as necessary to provide services, comply with legal obligations, support safeguarding responsibilities, resolve disputes, maintain security, and enforce agreements.
Care organisations using the Geosoft Care platform may retain staff records, care documentation, schedules, operational records, and related information in accordance with healthcare, safeguarding, employment, and regulatory requirements.
Certain data may be deleted directly by authorised organisation administrators through the system. Other data may require a formal written deletion request submitted through support, complaint, or ticketing channels.
Users or organisations may request deletion of personal data by contacting Geosoft Care at:
Upon receiving a verified deletion request, Geosoft Care will securely delete or anonymise applicable data within a reasonable timeframe unless retention is required for legal, safeguarding, dispute resolution, security, regulatory, or legitimate operational purposes.
Where Geosoft Care acts as a service provider to an organisation, the organisation may remain the data controller and may need to approve deletion requests before data is removed.
Geosoft Care does not sell personal data to third parties.
Information may only be accessed or shared where necessary for service functionality, authorised organisational use, technical support, safeguarding responsibilities, legal compliance, security, or approved service provider operations.
Where third-party services are used, such as location services, hosting, or infrastructure tools, only the minimum information necessary for the service to function is processed.
For example, where location functionality is used, latitude and longitude coordinates may be processed to support service features. No additional personal information is shared for unrelated purposes.
Geosoft Care may update this Privacy Policy from time to time. Any changes will be posted on this page. Users are encouraged to review this Privacy Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Last updated: April 2026